EMC has identified a hierarchical “pyramid” of needs that drive loyalty. Products and services form the pyramid’s base, representing the fundamentals of performance and reliability. The middle of the pyramid involves getting customers to elevate their relationship with EMC by focusing on relationship-centric issues of account management (such as consistent communication). The tip of the pyramid, ease of doing business, is how EMC meets customers’ tactical needs through factors such as easier technology operation, easy upgrades, straightforward contracts, and adequate support availability. The initial loyalty survey in 2005 revealed customers who were focused on product quality. They quickly raised their expectation bar. By 2007, respondents were honing in on both products and services. In 2008 and 2009, Jim notes, customers’ priorities embrace an even more complex set of needs. In addition to demanding high-quality products and services, customers are looking to deepen their strategic partnerships with EMC to help control IT operational costs. EMC’s closed-loop customer loyalty model appears to be working well, based on its success in pleasing customers regarding products and services. The team is still working on how best to measure long-term strategic initiatives and partnerships.

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1. Which two statements about journal mailboxes are true? (Choose two.)
A. Journal mailboxes store messages temporarily.
B. Journal mailboxes store messages for transfer to EmailXaminer.
C. Journal mailboxes can be set up for use across multiple Exchange servers.
D. Journal mailboxes managed by the EX server can be viewed at the Folder hierarchical level.
Answer: AC
2. What will enabling "Remove Duplicates" prior to performing a search accomplish?
A. removes duplicate instances of a message from the archive
B. returns only messages that are not a part of a distribution list
C. returns only the first instance of a message sent to a distribution list
D. removes duplicate instances of a message from the information store
E. removes duplicate instances of a message from the search results page
Answer: E

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